What is your return policy?
Updated
by
David Boyle
Brave Star Selvage Return Policy
All returns are for store credit only, no refunds.
You have 30 days (from the time you receive it) to exchange your order.
- To be eligible for an exchange, your item must be unused and in the same condition that you received it.
- Store Credit will be issued in the form of an E-Gift Certificate and sent to the email address that the original order was placed under. Once your store credit has been received you are free to purchase any product in the store.
- Because we produce our jeans in small lots there is a chance that we will not have your exchange choice available, if this is the case you will have to select a different fabric and/or fit.
- You can also wait for a restock but there is no guarantee that we are able to source the exact same selvedge fabric quality again.
- Once your garment has been received it will be inspected.
- Once inspected and your garment has been deemed to have been worn and/or washed we will not accept your return and will mail your garment back to you.
- By ‘worn’ we mean that the garment has been worn for a period of time exceeding the initial try on and has evidence of whisker and/or honeycomb patterns, stains and/or odor.
Pre Orders
There is a strict no cancelation policy once a pre order has been placed. You are welcome to exchange for a different size once you have received your pre order. Because we produce our jeans in small lots there is a chance that we will not have your exchange choice available, if this is the case you will have to select a different fabric and/or fit. You can also wait for a restock but there is no guarantee that we are able to source the exact same selvedge fabric quality again.
Hemmed/Sale items/Gifts
Jeans that have been hemmed or altered in any way cannot be exchanged. Sale items are final sale. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them self to give to you later, we will send an exchange credit to the gift giver and he will find out about your return.
Return Procedure
To initiate an exchange, please log onto bravestarselvage.com and select REQUEST AN EXCHANGE (or click this link) in the menu of the footer (bottom) of the front page. You will be asked to enter your order number and email address. Once you have initiated the exchange, you will be assigned an RA (return authorization number). Please note you MUST have your RA number written clearly on the outside of your package otherwise your package will not be accepted and will be returned to you.
Shipping
To return your product, please mail to:
BRAVE STAR SELVAGE
230 Richmond St.
El Segundo, CA 90245
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a track-able shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item. Shipping costs are non-refundable. Please do not ask for "signature upon delivery" or we cannot guarantee that your jean will be received.
Duties
For orders shipped outside of the U.S and Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees, and shipment delays due to customs, if any
